CONTACTING YOUR FEDERAL EMPLOYEES' COMPENSATION DISTRICT OFFICE

OWCP has a toll-free automated system that provides information regarding specific claims. By calling 866-OWCP-IVR (866-692-7487), injured workers and their representatives may access information regarding case status and compensation payments. Injured workers should have their 9-digit case file or claim number and social security number when calling.

All Medical Authorizations and Bill Processing are now handled by an OWCP contractor. Injured Workers, Medical Providers, and Employing Agencies can use our on-line tool at http://owcp.dol.acs-inc.com to Check Eligibility and learn if Authorization is required for a particular procedure, to Check Authorization and learn if authorization has been approved without calling or waiting for an authorization letter, and to Check Bill Payment Status and learn the status of submitted bills and reimbursement requests.

Providers may also request, and for routine care receive, medical authorization on-line at http://owcp.dol.acs-inc.com. Automated claimant eligibility, bill status, and medical authorization status is also available 24 hours a day via our toll-free Interactive Voice Response (IVR) System at 866-335-8319. Effective 1/3/05, to speak to a customer service representative regarding medical authorizations or bills, you will need to call 850-558-1818, which will be a toll call.

The Federal Employees' Compensation Program District Office for the District of Columbia, Virginia; Maryland when the claimant's residence has a zip code beginning other than 21*** is:

District Office 25 -- Washington, D. C.

Linda DeCarlo, District Director 202-513-6800
U. S. Dept. of Labor, OWCP
800 N. Capitol Street, N.W., Room 800
Washington, D.C. 20211
202-513-6800 (D.C., Maryland and Virginia)
202-513-6806 (Fax)

The Federal Employees' Compensation Program District Office for Delaware, Pennsylvania, and West Virginia; Maryland when the claimant's residence has a zip code beginning 21***

District Office 3 - Philadelphia

John McKenna, District Director 215-861-5481
U. S. Dept. of Labor, OWCP
Curtis Center, Suite 715 East
170 S. Independence Mall West
Philadelphia, PA 19106-3308
215-861-5481 or 5482
215-861-5453(Fax)

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